Refund policy

Return & Exchange Policy

Due to the limited nature of our releases and small-batch production, we do not accept returns or exchanges on any items except in cases where an item arrives damaged.

Damaged Items

If your order arrives damaged, please contact us within 30 days of delivery to request a replacement. To help us process your request quickly, include:

• Your order number

• A description of the issue

• Clear photos of the damaged item and/or packaging

Once your request is approved, we will arrange a replacement at no additional cost. If a replacement is no longer available, we will work with you on an appropriate solution.

Final Sale

All items are considered final sale unless they arrive damaged.

For any questions or concerns, please reach out to us at hq@cryptidrecordsphl.com.